WorldHost Customer Service Training, Keighley

6 December 2018 - 13 December 2018

Improve your chances of trading successfully by investing time in training staff and volunteers in customer service. Airedale Enterprise Services is offering the 2-day WorldHost* Customer Service Training leading to a City & Guilds Level 2 qualification FREE of charge!

Details from Airedale Enterprise Services:

"WorldHost trained staff from Shipley College will be delivering the principles of customer service at Airedale Enterprise Services training centre in Keighley.

"We are offering locally based businesses and organisations the opportunity to give your customer facing staff and volunteers the skills and knowledge necessary to deliver excellent customer service giving your business the excellent reputation it deserves"

"WorldHost customer service training has been used to train over 200,000 people in the UK, including tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics."

Benefits of the course

  • Increased revenue and repeat business
  • Better communication between staff and customers
  • Improved internal communications
  • Increased staff motivation and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor

Course content

  • The role of ALL staff in delivering outstanding customer care
  • Giving first positive impressions
  • Communication and listening skills to create excellent rapport with customers
  • ‘Going the extra mile’
  • Generating more revenue for your business through customer service excellence

Booking and enquiries

To book a free place or for more information telephone Sonia on 01535 607775 or email soniapatel@airedaleenterprise.org.uk

*WorldHost® is a registered trademark of go2 Tourism HR Society. Used under license.

Event details

Venue: Airedale Enterprise Services, Sunderland Street, Keighley BD21 5LE
Cost: FREE
Time: 9.30am to 4.30pm on both days (6 and 13 December 2018)